My name is Tia Meyer, and I am the Clinical Director for our offices. Part of my role is to help manage the clinical aspect of our offices. Our mission is to ensure we deliver a high standard of care to our patients. To do this, we strive to educate our teams internally on the importance of an organized clinical philosophy. My focus is quality and regulatory control. I work integrally with our office managers and clinical teams. This starts upon hiring and onboarding as well as throughout a 12-week training curriculum to ensure they have the resources they need to succeed in their position. Our goal within the support team is to serve as a direct resource for our offices and teams. We are here to alleviate any stressors that would take away from each team’s main priority, patient care. Our patients are our number one priority, and our systems allow for each provider to make them their focus!

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My name is Sara Thomas. I am the Payroll & Benefits Specialist for NBD Partnerships. As an extension of our HR department, my role is responsible for managing and administering the payroll & benefits processes, while maintaining accurate payroll records, ensuring compliance with legal and regulatory requirements. I also provide support to staff regarding benefits eligibility, options, and coverage. 

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My name is Chandra Green, and I am the Administrative Director with NBD Partnerships. My primary focus is the customer service experience, making every patient feel valued and appreciated. I am responsible for ensuring all patients have a stellar customer experience by providing customer service training and support, including phone training, scheduling training, and insurance training. I work closely with the marketing team to boost internal marketing through customer service.

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I am Sean Otis, and I am the Controller for NBD Partnerships. My team and I manage the day-to-day accounting functions, including clinic A/R reconciliation, as well as analysis of month-end and year-end financials.  We also create and maintain annual budgets for all clinics.  We strive to efficiently and effectively control the flow of financial information from the clinics to our accounting team to our CPA. 

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My name is Shari Love, and I am the Regional Director for our Nebraska clinics. I oversee all non-clinical operations of the dental offices, proactively search for candidates for job openings, work diligently on culture in the workplace,  and drive revenue growth in the region.

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I am Mandy Witzel, the Dental Assistants Coordinator for NBD Partnerships. In my role, I assist our clinical director in managing all clinical aspects in our locations. I work closely with the dental assistant teams, from hiring and onboarding to continuous training. I also monitor & oversee all OSHA and infection control matters, ensuring all team members are properly trained to provide a safe working environment for our team members and our patients! At NBD Partnerships, patient care is our TOP priority, which we strive for daily.

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My name is Missy Ryan. I am the Recruitment Specialist for NBD Partnerships. My career in dental started out as an assistant, and I still hold my RDA license in SD. I, also, am a Certified Professional with the Society of Human Resource Management (SHRM-CP). As HR, my job is to protect the interest of both the employer and employees with a focus on the employment process (hiring/firing/discipline), training, seeking prospective talent, development of policies and procedures, HIPAA/OSHA regulations, and strategies for employee retention.

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My name is Hannah Johnson, and I am the Marketing Director at NBD Partnerships. My team and I are responsible for all marketing activities and overseeing the development and delivery of a fully integrated marketing strategy with a focus on ROI. This includes both internal and external marketing efforts by utilizing digital and traditional marketing avenues. Our goal is to obtain new patients as well as retain existing patients while limiting the cost per patient acquisition.

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My name is Ashlyn Hodak, and I am the Marketing Coordinator at NBD Partnerships. I collaborate with each team to develop effective marketing strategies, creating and distributing promotional materials, managing online and offline campaigns, monitoring the effectiveness of marketing efforts, and much more. I work closely with the Marketing Director, Administrative team, and Phone Coaching Coordinator to boost internal and external marketing.

Hello, my name is Amanda Frerichs, and I am the Financial Director. My team of Financial Coordinators and I work towards our department's goals of reducing the spread between production and collections, increasing over the counter collections, and reducing bad debt. We achieve this by strategizing over networks, TPAs, and carrier access, posting insurance payments and ensuring we were paid our negotiated fees, adjudicating claims, sending statements, making collection calls and working with the clinics to increase our over the counter collection efforts on the date of service to strive to eliminate bad debt.

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I am Denise Duffy, and I am the Phone Coaching Coordinator for NBD Partnerships. I am responsible for developing all verbiage and train our customer service team to give our patients the best experience. I work with all support and staff to focus on patient care, culture as well as team empowerment.  

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My name is Heather Parmeter, and I am the Administrative Coordinator with NBD Partnerships.  I work collaboratively with our Administrative Director and Phone Coaching Coordinator.  I help by providing coaching and training to administrative team members from Customer Service Specialists to Office Managers and beyond.  Our goal is to ensure every patient who walks through our door feels they have experienced a Valued Patient Experience from their first interaction with our team on the phones and beyond their moments physically in our office.  We hope that by providing an amazing experience for our patients, we are able to retain them for life along with having them share with friends and family how fantastic their experience was with us.